Web Accessibility & ADA Compliance
ADA lawsuits against ecommerce stores have increased every year since 2018. The legal exposure is real — but so is the business case. Accessible websites convert better, reach more customers, and perform better in search. We provide WCAG-compliant accessibility audits and hands-on remediation that actually fixes your code, not overlay widgets that create a false sense of compliance.
Our accessibility work starts with a comprehensive manual audit against WCAG 2.2 AA standards — the benchmark courts reference in ADA web accessibility cases. We test with real assistive technology, not just automated scanners. Then we fix what we find: semantic HTML, ARIA attributes, keyboard navigation, color contrast, form labeling, and the dozens of other details that make your store genuinely usable for everyone.
Whether you need a one-time audit to understand your risk exposure, full remediation to bring your Shopify store into compliance, or ongoing monitoring to stay compliant as your site evolves — we offer flexible options at every level. Read more about why overlays don't work and what ADA compliance actually costs.
What We Do
Accessibility Services
WCAG 2.2 Audit
Manual and automated testing against WCAG 2.2 AA standards covering all success criteria.
Screen Reader Testing
Real assistive technology testing with NVDA, VoiceOver, and JAWS — not just automated scans.
Keyboard Navigation
Ensure every interaction works without a mouse — menus, forms, carts, and checkout flows.
Remediation
Hands-on code fixes for your Shopify theme, custom components, and third-party app conflicts.
Ongoing Monitoring
Continuous accessibility checks so new content and updates don't reintroduce violations.
Compliance Documentation
Voluntary Product Accessibility Template (VPAT) and accessibility statements for legal protection.
Frequently Asked Questions
Is my ecommerce store required to be ADA compliant? +
Courts have consistently ruled that websites qualify as places of public accommodation under the ADA. Ecommerce stores are frequent targets for serial ADA litigants. While there's no explicit federal web accessibility law, WCAG 2.2 AA is the de facto standard courts reference. Proactive compliance is significantly cheaper than defending a lawsuit.
How much does an accessibility audit cost? +
A comprehensive WCAG audit typically runs $1,500–$3,000 depending on site size and complexity. Full remediation (fixing the issues found) is scoped separately based on the audit findings. Many stores can achieve compliance for under $5,000 total — a fraction of the cost of a single ADA demand letter.
Do accessibility overlay widgets make my site compliant? +
No. Overlay widgets add a toolbar on top of your existing code but don't fix the underlying HTML issues. Courts have rejected overlay-as-defense arguments in ADA cases, and accessibility experts — including the Overlay Fact Sheet signed by hundreds of practitioners — advise against them. Genuine compliance requires fixing your actual code.
What's the difference between WCAG levels A, AA, and AAA? +
WCAG has three conformance levels. Level A covers the minimum requirements. Level AA — the standard we audit against — adds requirements for color contrast, text resizing, and more complex interaction patterns. Level AAA is the highest standard but is generally not required for legal compliance. AA is what courts expect and what we recommend.
Protect your store — and your customers
A WCAG audit is the fastest way to understand your risk and fix it before it becomes a legal problem.
Last Updated: March 2026